How can we help?

Subscriptions are managed by Apple. To cancel:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find CalCut and tap Cancel Subscription

Your access continues until the end of your current billing period — you won't lose anything immediately.

The annual plan starts with a 7-day free trial. You can use the entire app — every feature, no limits — for those 7 days, and if you cancel before day 7 you're not charged. The monthly plan has no trial and bills immediately.

You can cancel anytime during the trial through the iPhone Settings → Subscriptions menu above.

Refunds for subscriptions are handled by Apple, not by us directly.

Go to reportaproblem.apple.com, sign in with your Apple ID, find your CalCut purchase, and request a refund. Apple decides each request individually based on your circumstances.

Open the CalCut app, go to Settings, and tap Delete Account. This permanently removes your data within 30 days.

If you can't access the app, email support@calcut.com.au from the email address linked to your account and we'll delete it for you.

Yes. We don't sell your data, ever. Your weight, progress photos, and food logs are stored encrypted and only visible to you.

Read the full privacy policy for details.

CalCut counts your daily steps with your iPhone's motion sensor. That's how the app knows whether you've hit your step goal, with no manual logging. Steps from an Apple Watch aren't counted.

We don't read or share any other health data. You can turn access off any time in the iPhone Settings app under Privacy & Security → Motion & Fitness.

Some features work offline (viewing already-logged data, basic tracking).

Logging new food, syncing weight, and using the AI Coach require an internet connection.

The AI photo logging uses computer vision to identify what's on your plate and estimate portion sizes. It's accurate within about 10–15% for most common meals — good enough for sustained fat loss, since being slightly over or under on any given day evens out over weeks.

If you're not sure, you can also describe your meal in text or scan a barcode for packaged foods.

Most products are in our database, but some local Australian brands aren't yet. If you scan a barcode and nothing comes up, you can describe the food using the text logger instead — the AI will estimate the calories from the description.

If you keep hitting the same missing product, email us the barcode and we'll prioritise adding it.

CalCut counts steps with your iPhone's motion sensor, so only steps taken with your phone on you are counted. If steps aren't appearing:

1. Open the Settings app on your iPhone
2. Tap Privacy & Security → Motion & Fitness
3. Make sure Fitness Tracking is on, and CalCut is switched on

Then open CalCut. Steps update each time the app opens.

If that doesn't fix it, email support@calcut.com.au.

Nothing happens. No streak shaming, no guilt-trip notifications. Tomorrow's a new day.

CalCut is built around consistency over weeks and months, not punishment for slip-ups. One missed day means nothing in the long run.